Get To Know The Marketplace
How do you use a coupon code? How about updating your credit card information? Answers to those questions and more, in this section.
- Yay, I have a coupon code! How do I use it?
- I entered the wrong shipping address when placing my order, what do I do now?
- When will my order ship?
- Is a specialty box from the Marketplace the same as a subscription?
- How do Marketplace items ship?
- How do I update my credit card information?
- I placed an order, but now I can't see it in my account. Where is it?
- How do I find ingredients for products in the Marketplace?
- Why did parts of my Marketplace order ship at different times?
- I'm not happy with my purchase. Can I return or exchange it?
- I received the wrong product / wrong quantity of products / a damaged package. What do I do?
- Why don't you ship to Canada?
- Why am I seeing an extra charge on my credit card statement?
- Your website is telling me I don't have an account... but I get your emails. Shouldn't I have an account? What's up?
- I haven't received an email to confirm you received my order. Did you get it?
- I want to buy two of my favourite product at once. Why won’t the website let me do that?
- How can I find out more about this product?
- If I live outside of the United States, will I be charged a fee when my package arrives?
- Do Marketplace offers ship internationally?
- What happens when I follow a company?