Mmm...sounds to me like you might have two accounts. Here’s how that probably happened: There are two ways that you can access your VeganCuts account. You can log in through the website or you can connect using Facebook. If you log in through the website to create your subscription, but connect using Facebook to check on your account settings, you’ve created two accounts. One of them has your subscription and the other might have other orders. Please check both potential accounts to find your order.
If you're still having a tough time, please write to us at firstname.lastname@example.org so we can help you out.