Here are two of the main reasons why we might be unable to bill you for your monthly subscription:
1. Because we’re a Canadian company, some banks block recurring transactions. You may have to give them a call to confirm the transaction from us is a-okay by you.
2. Maybe your credit card information is out of date. To find out how to make the update, check out this FAQ.
If you've checked your card, your account and your bank and you're still not sure why the payments aren't going through, please write to us at firstname.lastname@example.org and we'll be happy to have a look into it for you!