How do I cancel my subscription?

To cancel, log in to Vegancuts and click on My Account, select the subscription you'd like to cancel, and click the drop down menu to set it to non-renew (see arrow #2 below, that's where you click):

My_Account_-_General.png

 

Some important points you need to know:

1. Billing is always on the 10th of the month. If you cancel on the 10th, it's too late, you've already been billed and will receive that month's box. If you wish to cancel or Skip, you must do so by the 9th of the month (I'd say 8th to be extra safe because of time zones!)

2. We don't refund subscription charges once they've been paid, even if your box hasn't shipped as the shipping process has already started (packing, labelling, etc.)

3. After you cancel and the last box you paid for is mailed, you won't be billed again or receive any additional boxes. We’ll just warn you now that that’s when the sadness from not receiving the Snack Box or Beauty Box deliveries each month sets in.

4. If you have a 12 (3. 6) month subscription and you cancel on month 8, you won't be billed again, but you will not receive a refund. Your subscription will run as normal until you've received all 12 months but your subscription will not renew.

If you'd like to resubscribe, just log back into your account and click "Renew".

A few notes on what does not work if you’re trying to cancel:

-Removing your credit card information from your account does not unsubscribe you. Rather, it simply delays payment.

-Screaming “I cancel!” at the top of your lungs while standing on top of your neighbor’s shed will not actually update your account.

If you run into any trouble, please write to us at support@vegancuts.com so we can give you a hand!

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