Subscription Boxes
Quarterly Vegan Makeup Box
- Can I get a refund on my Makeup Box?
- What’s the difference between the Quarterly Vegan Makeup Box and Monthly Beauty Box?
- What is the Beauty Profile Quiz?
- What's inside the Quarterly Vegan Makeup Box?
- How is the Quarterly Vegan Makeup Box packaged?
- Do you include sample sizes in the Quarterly Vegan Makeup Box?
Beauty Box
- What’s the difference between a Bonus Product and a Featured Product?
- Why didn't I receive this month's bonus product?
- Can I get a refund on my Beauty Box?
- Why did the Beauty Box price increase?
- What's inside the Beauty Box?
- Do you include single use sample packets in the Beauty Box?
Snack Box
- What’s the difference between a Bonus Product and a Featured Product?
- Why didn't I receive this month's bonus product?
- Can I get a refund on my Snack Box?
- Why did the Snack Box price increase?
- Do some snacks in the Snack Box contain palm oil?
- What's inside the Snack Box?
Subscription Box Account Management
- I just ordered a subscription box, how long before it arrived?
- My Prepaid subscription is ending this month, how and when can I extend my subscription?
- Which currency will my subscription be billed in?
- Is it too late to cancel my subscription?
- What payment methods are available for Snack Box and Beauty Box subscribers?
- How can I cancel the Snack Box or Beauty Box?
Marketplace + Other
Gift FAQs
MARKETPLACE - OUR SHOP
- Yay, I have a coupon code! How do I use it?
- I entered the wrong shipping address when placing my order, what do I do now?
- Is a specialty box from the Marketplace the same as a subscription?
- How do I update my credit card information?
- I placed an order, but now I can't see it in my account. Where is it?
- When will my order ship?
Digital Resources and ePurchases
- I have a vegan eBook that I would like to sell in the Digital Marketplace. Who should I contact?
- What's the refund policy?
- Can I share my ePurchases with other people?
- Can I purchase eResources from anywhere in the world?
- Will I receive an email confirmation of my order?
- Will my ePurchases be listed under my order history?
Holidays at Vegan Cuts
Subscriptions and Prepaid Subscriptions
- My subscription ends in December, but I want to take advantage of the Cyber Monday sale. Can my Cyber Monday sale subscription start in January?
- What if I want a gift Snack or Beauty Box subscription (recurring or prepaid) to start in December?
- What if I want a gift Snack or Beauty Box subscription (recurring or Prepaid) to start in January 2018?