Subscription Boxes
Quarterly Vegan Makeup Box
- What’s the difference between the Quarterly Vegan Makeup Box and Monthly Beauty Box?
- What is the Beauty Profile Quiz?
- What's inside the Quarterly Vegan Makeup Box?
- How is the Quarterly Vegan Makeup Box packaged?
- Do you include sample sizes in the Quarterly Vegan Makeup Box?
- How does the Quarterly Vegan Makeup Box work?
Beauty Box
- Why did the Beauty Box price increase?
- What's inside the Beauty Box?
- Do you include single use sample packets in the Beauty Box?
- How does the Beauty Box work?
- When and how often will I be billed?
- When does the Beauty Box ship?
Snack Box
- Why did the Snack Box price increase?
- Do some snacks in the Snack Box contain palm oil?
- What's inside the Snack Box?
- How does the Snack Box work?
- Can you make my Snack Box soy free / corn free / gluten free / sugar free / Non-GMO/ Organic?
- When and how often will I be billed?
Subscription Box Account Management
- My gift subscription is ending this month, how and when can I extend my subscription?
- Which currency will my subscription be billed in?
- Is it too late to cancel my subscription?
- How do I purchase a prepaid / gift subscription that ships to Canada.
- How can I cancel the Snack Box or Beauty Box?
- How can I update my shipping address?
Marketplace + Other
Gift FAQs
MARKETPLACE - OUR SHOP
- Yay, I have a coupon code! How do I use it?
- I entered the wrong shipping address when placing my order, what do I do now?
- Is a specialty box from the Marketplace the same as a subscription?
- How do I update my credit card information?
- I placed an order, but now I can't see it in my account. Where is it?
- When will my order ship?
Digital Resources and ePurchases
- I have a vegan eBook that I would like to sell in the Digital Marketplace. Who should I contact?
- What's the refund policy?
- Can I share my ePurchases with other people?
- Can I purchase eResources from anywhere in the world?
- Will I receive an email confirmation of my order?
- Will my ePurchases be listed under my order history?