Top FAQs and Searched TOPICS:

Shipping and Order tracking

• *** Shipping Update | January Boxes / Orders ***
• When do subscriptions ship? How long does shipping take?
• Can I track or see the status my order?
• Expedited Options and Order Deadlines
• Shipping Upgrade
• Do the Snack and Beauty Boxes ship to APO addresses?

See all 8 articles

Products and Services

• Can I send a subscription or a one-time box as a gift?
• Definition of Discovery Box
• I don't want my gift to auto-renew. How do I order a one-off box?
• Definition of Market Order
• What's inside the Snack Box?
• Definition of an "Add-On" Order

See all 7 articles

Cancellation, Renewals, Return & Refund Policy

• How do subscription renewals work?
• How do I cancel my subscription renewal?
• How do I return my order and get a refund?

Account Management

• How do I access my Vegancuts account?
• How do I update my credit card information?
• Can I skip a month of my subscription?
• What is stacking? How do I request for my subscriptions to be stacked?
• How can I update my shipping address?

Price Increase Announcement

• Subscription / Discovery Box Price Increase
• What are the new price rates or new subscription fees?
• When will my current subscription renew at the new price rate?
• If I cancel my subscription after July 9, can I resubscribe later at pre-July 9 rates?

The Vegancuts Market

The Market / My Account page

• How do I see what I purchased in the past months?
• Why can't I order singles of some items?
• Why is there a minimum threshold per order?

The Discovery Boxes

The Beauty Box

• What's inside the Beauty Box?
• What WON'T be inside the Beauty Box?
• How does the Beauty Box work?
• What if I have sensitive skin or allergies?

The Snack Box

• How does the Snack Box work?
• What is the difference between a sell-by date, expiration date and best by date?
• Why does an item in my box say "May contain milk/egg" or "Manufactured in a facility that produces milk/egg products"?
• Is the sugar in the Snack Box products vegan?
• Do some snacks in the Snack Box contain palm oil?
• Am I getting the same snack from a previous month?

The Quarterly Makeup Box

• Makeup Box Discontinuation

Your Account

Account Settings

• Disputing a credit card charge?

Subscriptions

• Which box will I receive?
• Are the Vegancuts boxes eco-friendly?
• When and how often will I be billed for my subscription?
• Why did I get a notice saying I couldn't be billed this month?